Regarding orders suspected of fraudulent purchases

Thank you for always using the MOONRAKERS online shop.

To ensure you can shop with peace of mind on our site, we are implementing the following measures:

・Order Content Monitoring

To prevent orders made using fraudulently obtained credit cards, we use a security system to detect fraudulent orders.

For orders that the system identifies as potentially fraudulent, we uniformly verify the customer's identity before shipping the products. *In some situations, we may ask you to change to a different payment method.

We sincerely apologize for the inconvenience and appreciate your understanding and cooperation.

・Cooperation with Investigative Authorities

If fraudulent use is discovered, we will submit all monitored and collected data, such as "IP addresses" and "access logs," at the time of the order to the police.

Furthermore, if you receive an unfamiliar charge from "MOONRAKERS online shop," please contact your credit card company.

We will continue to strive to provide a secure experience for our customers.
Thank you for your understanding and cooperation.