Customer Support Summer Holiday & Shipping Notice
Thank you for always choosing MOONRAKERS.
Please note that our customer support will be closed during the following period:
[Customer Support Closure Period]
August 8, 2026 (Saturday) - August 16, 2026 (Sunday)
Inquiries received during the closure period will be handled sequentially starting from August 17 (Monday).
Please note that during this period, we will not be able to process changes to your address or order details. We appreciate your understanding.
[Product Delivery During Summer Holidays (August 8 - August 16)]
We aim to ship within 4 days of your order, but there may be delays due to the Obon holiday period.
If there are any issues with the delivery address, we will address them after the 17th.
We apologize for any inconvenience this may cause and appreciate your cooperation.
Please also note that due to weather, disasters, or traffic conditions, there may be delays in package delivery to some areas.
For the latest delivery status, please check the Sagawa Express website.
We apologize for any inconvenience this may cause and kindly ask for your understanding.
