Regarding the delivery of pre-ordered items
Thank you for your patience.
We have begun sequentially shipping our collaboration items announced this spring:
"MOON-TECH®" Collaboration T-shirts
Collaboration with MASTERMIND
Collaboration with Space Brothers
We are delighted to be able to deliver these collaboration products with MASTERMIND and Space Brothers, both of which we as team members are huge fans of, to everyone.
We hope you will enjoy wearing them this summer.
However, while we are making this very happy announcement, we must also make a very regrettable one today.
These pre-ordered products were originally scheduled for delivery by the end of May. Therefore, we should have delivered the products to everyone by the end of May.
However, due to the extremely large number of orders received and the unexpected amount of time required for the intricate and precise printing process, there is currently a delay in delivery at the Airfolg factory (Hirado City, Nagasaki Prefecture), which is responsible for printing and sewing production. As of today's progress, there is a possibility that all shipments to everyone may not be completed until around June 10th.
We sincerely apologize for having to deliver this news to everyone who has been eagerly awaiting their arrival.
We are truly sorry.
As of today, all staff, the factory, and other related parties are working together to prioritize efforts to deliver the products to you as quickly as possible.
We will ship them sequentially as soon as preparations are complete, so we kindly ask for your continued patience while awaiting delivery.
The responsibility for this issue lies entirely with "MOONRAKERS," the lead entity of this project and your point of contact.
If we had realized sooner the issue of decreased productivity caused by the intricacy of the printing, we could have adjusted the print design.
If we had realized sooner that the Airfolg factory was struggling, we could have requested help from other factories in the M∞N cluster.
There were definitely opportunities to avoid disappointing everyone who had high expectations and supported us, by preventing this delay.
We feel deeply ashamed of our inadequacy for not recognizing these points and sincerely apologize to everyone.
If this delay causes anyone to no longer need the product, we will promptly take appropriate action according to your request. Furthermore, if you have any other requests, we will endeavor to respond as much as possible. Please do not hesitate to contact us.
If only we had realized it sooner. However, we cannot turn back time.
All we can do now is what we can do in the present.
That is to transparently report the situation to everyone, diligently work with the factory to deliver the products even a single day sooner, and respond to your voices as sincerely as possible.
Again, we sincerely apologize for disappointing your expectations.
We are truly ashamed of our inability to adequately respond to your warm support.
However, we promise to face this reality, listen to your voices, and respond transparently and sincerely.
Going forward, until deliveries to everyone are complete, we will simply and earnestly do everything we can at present.
Thank you for your understanding.
