NEWS
2025.06.07
Regarding the Shipment Completion of Delayed Products / With Gratitude for Your Incredibly Kind Words
We, MOONRAKERS, sincerely apologize for the delay in delivery of the following two products, which were sold by pre-order for delivery at the end of May.
We extend our deepest apologies to everyone who placed an order.
"MOON-TECH®" Collaboration T-shirts
Collaboration with MASTERMIND
Collaboration with Space Brothers
Now that all products have finally been shipped, we feel it is necessary to properly report on this delay to everyone, not just those who placed an order.
What exactly happened?
As a project, we want to transparently and sincerely report the entire process and outcome of this issue to everyone.
The cause of this delay was entirely due to our lack of awareness and our delayed recognition of the problem as MOONRAKERS.
On the surface, the cause was that an unexpected number of orders led to limited factory production space, and the delicate printing process took longer than anticipated.
However, if we had noticed this earlier, we could have adjusted the print design and covered it by getting support from our cooperating production factory.
Unforeseen problems that are unavoidable in manufacturing do occur. Unfortunately, when such problems arise, it can become physically difficult to meet deadlines.
However, this particular problem was within the scope of what manufacturing professionals should be able to handle.
The reason we couldn't handle it was our lack of awareness and our delayed recognition of the difficulties faced by those on the manufacturing floor.
The fundamental problem is not with the manufacturing floor. It lies with us.
There were definitely points where we could have avoided disappointing everyone who had high expectations and supported us with a delayed delivery.
We deeply regret our immaturity in not being able to address that, and we sincerely apologize to everyone.
Even so, we received truly warm words of encouragement from everyone. We even received words of concern for us and the production site.
We read those words with tears in our eyes.
The truly warm feelings we received from everyone truly moved us.
And we shared them not only with Airfolg, but with all those involved who struggled with this production.
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